Over grown lawns are fairly common - here's how to make sure that you take care of each job correctly.
Any lawn over 6 inches in length is considered overgrown. Lawns of this length need to be double cut, which results in a double charge for the provider and crews time.
Any lawns that are over 12 inches can be quoted out with LawnGuru agents.
How to get an overgrown fee approved?
When a lawn is overgrown, the only steps to take in order to get the charge authorized is to send photos of the overgrowth to LawnGuru, as well as the address, and an agent will reach out to the customer for authorization.
LawnGuru agents are the only ones who can authorize overgrowth. Reason being is that all payments are electronic, we would need to update the backend based on pricing adjustments. Providers have no access to the customers accounts so if they authorize it in person, or over the phone we can’t accept that authorization. We need to have the authorization recorded on our end for quality and assurance. Additionally, because we use a company called “Stripe” to do our secure payment processing, we have to add the processing fee onto all services. Giving any quote to the customer, for OG or additional services, without those fees attached could result in a lower provider take.
If overgrowth isn’t authorized, or you can’t get ahold of LawnGuru due to our business hour restrictions:
Flag the job as "unserviceable." Do not start the lawn and cut it twice, as we cannot guarantee a back -payment for the overgrowth after the service is rendered. We want providers to get paid for all of their work, and we can’t ensure that if pros go outside the policies set by LawnGuru. We aren’t liable for the overgrown payment if the necessary steps aren’t taken before service is rendered.