The most important thing to remember about gated properties is that customers generally leave their gate open on their scheduled service date. If you arrive at a property on the service date, and the gate is locked please cancel the job by 'requesting cancelation' in the app. Do not request cancelation if you are late servicing a property.

If the entire area marked out isn’t accessible, please do not service. Once the customer corrects the gate error, the job will be put back on your board for you to complete when you're in the area next.

How to Request Cancellation: tap the Service Options button > tap Request Cancellation > type the reason you'd like to cancel > tap Submit Picture > upload photo > tap Ok. At this time a LawnGuru Agent will review your request and if approved, you'll receive a trip charge.