The most important thing to remember about gated properties is that customers generally leave their gate open on their scheduled service date. If you arrive to a property on the service date, and the gate is locked- contact LawnGuru support to see if we can get it unlocked. However, best practice would be to flag the job as unserviceable. Don’t cut the front of the property, or whatever can be reached, and then leave. If the property isn’t serviceable, don’t service any of it. If the customer corrects the gate error, we can put the job back on your board so that the service process is clean and both front and back are completed on the same day.
If a front yard is cut Tuesday, but the backyard couldn’t be cut until Friday- those yards will grow unevenly, you won’t receive a driving fee for the first cut, and it is overall a complicated resolution. Please only begin service if the entire property is accessible, as customers are paying on the day of service for an entire lawn cutting.