Both Snow Clearing and AutoPlow jobs may require driveway clearing, sidewalk clearing (ie: walkways, patios, porches) and salt spreading. You’re able to view job details within the LawnGuru app to ensure the service ordered matches the service delivered. All snow services include clearing the walkway to the customer's front door if they have one.
AutoPlow orders are to be completed within either 6 hours of the end of the storm, on-demand orders are to be completed based on the timeframe the customer selected ('ASAP' service means within 6 hours of acceptance, 'end of storm' service means complete within 6 hours from the snowstorm ending).
Every storm, usually when the snow is beginning or during regular business hours, AutoPlow providers must confirm their route for the storm. The only way to confirm an AutoPlow route is to reply 'Confirm' to the 'Roll Call' text sent by LawnGuru. If a route is not confirmed, it is subject to release with applicable release fees.
Provider must begin their route in a reasonable timeframe after the time deemed 'End of Storm'. Providers that do not begin their route in a timely manner, or make a pace to complete their route in a timely manner, are subject to release with applicable release fees.