LawnGuru's snow removal customers are your customers. You should service them just as you would a traditional client. Because every snow event is different, there isn’t a specific time window you will need to follow. As a general rule, customers should always be serviced as close to the end of a storm as possible, and their driveways should be cleared so they can easily leave for work in the morning! Pro Tip: Your customers love hearing from you whether it's a simple greeting or notification of a service delay so please be sure to keep your customers informed via the in app messaging system!