When can I get started on my jobs?
As a provider, it is your responsibility to determine the appropriate time to dispatch crews to your customers’ properties. Orders are to be completed within 8-hours once the storm ends. If the bulk of a storm has passed, but there is still a little bit of snow falling, you can still begin your jobs.
What do I do if cars are in the driveway or I show up and the job is already done?
Request cancelation. Here's how: tap the Service Options button > tap Request Cancellation > type the reason you'd like to cancel > tap Submit Picture > upload photo > tap Ok. At this time a LawnGuru Agent will review your request and if approved, you'll receive a trip charge.
Why did a job disappear from my board?
A job will disappear from your board if the customer cancels their order, or if you swipe "Go To Job" and customers payment is declined. If a card has been declined, the job will be canceled and the customer will be notified that they need to update payment and re-request. You may accept the job when it becomes available on the job board again.
Am I allowed to clear snow during the middle of the night? I’m worried about the noise.
Yes, you may clear snow whenever the weather permits. If the customer ordered clearing, you may clear snow after the storm concludes unless the customer specifies differently. The nature of your work can be noisy and customers already agreed to these terms before placing their order.
The address in the app is not the same address that’s marked out. What do I do?
You should always service the property that matches the address listed in the app. Once the job is complete, be sure to contact LawnGuru Provider Support to have the correct property marked out for future services.
Pro Tip: Keep in mind these are only our most Frequently Asked Questions when it comes to snow clearing. If the question you have was not answered, you’ll likely find what you’re looking for in the LawnGuru Provider Guide here. If you’re still having trouble, please send us a message and we’ll reply promptly during normal business hours which are Monday-Friday 9am-6pm.