On LawnGuru, adding new customers to your route is made simple. Recurring lawn services and on-demand lawn and snow services can be instantly added to your route by following the instructions below. To see how to accept AutoPlow jobs or bid on Special Services, click the respective links.
1. From the 'Claim' screen, (either map view or list view of available jobs) tap on the service you would like to accept.
2. If you are able to commit to the request, tap 'Claim Job.'
3. You'll be prompted to select the day you can service this property. The options available depending on the type of service. Snow services must be completed the same day within the time windows provided, while lawn services have more flexibility as they are less urgent than snow services.
4. Send the customer a greetings message. A response will be autogenerated, however, you are encouraged to modify the message as you see fit. Do not share personal contact info in any messages to the customer.
Note: Some customers pay a premium to select their service day. If you do not have the option to choose the service day that's because this customer paid to choose their day. If you'd like to accept this job, you must service it on the day shown on the request. Servicing customers late without informing them of a delay, failing to release a job after its due date, or leaving a job on your board after its due date when you're unable to service it may result in a release fee.