The following are scenarios in which a cancellation fee is charged:

1. When a Provider is en route to your property, and the job is canceled, a $5.00 cancellation fee is collected.
2. If the Provider is at the property, and you haven't canceled a job beforehand, a $10.00 cancellation fee is collected.
3. If the Provider arrives at a job and determines the property is unsuitable for service. In this scenario a $10.00 cancellation fee is collected.
4. If you booked a Special Service, a $25 cancellation fee may be assessed if cancelled without sufficient notice.
   • Examples include but are not limited to:
     • Dogs roaming the property
     • Dog waste
     • Excessive amounts of objects such as glass bottles, pet waste and other debris littering the property
     • Running sprinkler systems
     • Gate to access backyard is locked
     • If your lawn is burnt out / too short from the summer heat, and cannot be serviced without causing damage. 
     • Excessive overgrowth
     • Improperly marked service request
     • Vehicles preventing access to the entire service area