Once a provider accepts your job you can expect service within 48 hours. Depending on the location of your property it may take several hours before a provider accepts your request.
You'll receive an automatic text notification when your request is accepted and a second notification when your provider is on their way.
After your job has been accepted you can easily contact your provider directly within the app to ask what time they will be arriving.
For Recurring Service... After the first week of service has been rendered and you've been routed into the schedule, you will be serviced on the same day each week or every other week, depending on your frequency. If you submit your order as First Available, your service day may modify throughout the season if necessary to optimize routes. We do this to ensure you're paired with a truck who is consistently in your neighborhood.
We strive to fill all orders within 8-hours post completion of the storm, however sometimes with a high order volume it can take longer. Ultimately timing will depend on how close the nearest available plow driver is to you. Once you're paired with a service provider, you may contact them within the app to gather an ETA and track the status of your order right within the LawnGuru app.
Pro Tip: All service dates and time frames are weather permitting.