LawnGuru employs local companies, and family businesses. This is a community platform, made up of our Customers as well as our Service Pros. Our Star Rating system has been put in place to help keep our providers accountable, and our standards of service high.
The Star Rating system was established to demand rigorous standards that providers must meet in order to use our platform. The star rating system ensures providers continue to uphold these standard for each and every customer that requests service.
Each rating you give can have an impact on a Providers future with LawnGuru. Ratings should reflect the quality of work a Provider performs. One star being very poor, five stars being excellent. If a providers average rating falls below four stars they will be removed from the LawnGuru community.
After each service is completed, the Star Rating option will show up the next time a customer opens their app. We encourage honest reviews, and are also happy to personally manage any other feedback a customer may have.