Lawn Mowing Jobs
One-Time Requests must be completed within 48-hours.
Recurring Requests must be completed on the day you select when accepting the job. Pro Tip: All recurring requests must be serviced on the current week. That
*Pro Tip: All recurring requests must be serviced on the current week. So, if you choose to accept a job to service on Tuesdays, but it just so happens to be Wednesday, you still need to make sure you service that customer the same week you accepted the job. After the first week you'll be free to cut them consistently on the Day that you initially chose. This is to avoid the customer having to wait to receive service.
Snow Clearing Jobs
Snow Requests must be completed within 6-hours after a snow storm has ended unless otherwise specified by your customer.
If you haven't completed a job within the terms outlined above, customers will often leave a negative review and your provider account will no longer be in good standing which could lead to deactivation. We understand that circumstances outside your control will arise. In an event where you are unable to meet these time constraints, always notify your customer using the in app call or text features. This will help you maintain a perfect 5-star rating and ensure you can continue servicing customers using LawnGuru.