When you claim a job as a LawnGuru provider you're making a commitment to complete the work in a timely and professional manner. Failing to complete accepted jobs will result in negative ratings and ultimately you being removed from the LawnGuru platform. Therefore it's critical you complete each job you accept.
We do understand that on occasion there are certain situations where completing your accepted jobs simply isn't possible. Situations include but are not limited to;
- Mechanical failures
- Sickness or injury
If your unable able to complete a job you do have the option of releasing it. Releasing a job makes it avaialble for other providers to claim.
To release a job tap the red X from the job details page > Select Release Job> Confirm
After releasing a job it will be cleared from your route sheet/ job board. Releasing jobs should only be used as a last resort as it will have a negative effect on your rating.