At times, LawnGuru Providers may need to cancel jobs. Unless the customer has messaged you to cancel their job, the 'Request Cancelation' button should only be used after sliding "Go To Job", meaning you've dispatched to the property with the intent to service or you've arrived at the property and determine you're unable to complete the job due to issues at their property. If you have not yet dispatched, please instead Release the Job.
You may only Request Cancelation for the reasons below:
- The gate is locked
- Dogs on the property
- Excessive amounts of foreign objects such as glass bottles and other debris littering the property
- Running sprinkler systems
- Vehicles blocking access to the entire service area
- The customer messages you to cancel the service
- The lawn has just been visibly cut by somebody else
In short, if you’re unable to perform service within our terms of service due to Customer error once on-site for said location, you may Request Cancelation so you receive a trip charge for arriving at the property with the intention to service it.
How to Request Cancelation
Tap the Service Options button > tap 'Request Cancelation' > type the reason you're canceling this job > tap Submit Picture > upload photo > tap Ok. At this time a LawnGuru Agent will review your request and if approved, you'll receive a trip charge when applicable.
Please do not confuse the 'Request Cancelation' feature with the Poorly Marked feature. If Providers dispatch to a property and 'Request Cancelation' due to a job being Poorly Marked or due to weather, a trip charge may not be provided.