To contact your Customer: Tap Route > select the Customer you wish to chat with > tap "•••" > tap Message.
Great communication is key to any quality service. That's why we've made it so easy to contact your customers from inside the LawnGuru app.
So you know, LawnGuru automatically sends text notifications to customers when:
- You accept a job.
- You're en-route to a job.
- You complete a job
But, make sure you go the extra mile and contact your customers when:
- You're running behind because of weather or mechanical delays.
- They reach out to you.
Pro Tip: Sending a simple update message or introducing yourself when accepting a job for the first time can go a long way with customer satisfaction and maintaining a five-star rating.
To respond to your Customer and manage chats: tap the Messages tab > tap the customer you'd like to message (new messages are represented by a blue badge).
Pro Tip: You'll receive an alert when one of your customers messages you. You'll also see a red badge on the Messages tab indicating you have an unread message.