When you're servicing customers who've added salt to their snow clearing orders these two tips will be useful to ensure you mitigate potential fix it tickets or disputes. An ounce of prevention is worth a pound of cure!
The most common source of friction on these orders arises from customers perceiving their service didn't include salt as ordered. As an upsell it's important to safeguard your revenue and ensure there is no disputing that salt was applied.
1. Use Colored Salt or Ice Melter: If you can, buy a product that is any color except white so it stands out from the snow which may otherwise disguise it. This is clear and undeniable evidence that salt was applied to the order.
2. Document With Photos: Take photos that are well lit (ie in front of your headlights/plow lights) and show clearly a clear surface with salt on it or hardpack that is pockmarked by salt or has salt on top of it clearly visible. This is a lot easier to show in a photo if you've chosen a product that isn't white, but even if you're using a standard salt crystal you can take a photo or two that clearly show it's been applied.
Use these tips to reinforce the LawnGuru payment guarantee, maximize customer ratings, and prevent unnecessary fix it tickets.